Shipping policy

🚚 ROCC Shipping Policy

At ROCC, we’re committed to getting your order to you quickly, safely, and affordably. Below you’ll find details on how we handle shipping both within Nigeria and internationally.

📍 Shipping Within Nigeria

Processing Time: Orders are processed within 1–2 business days after payment confirmation.

• Delivery Time:
  
  • Lagos: 1–3 business days
  • Other states: 2–5 business days
• Courier Services: We work with trusted logistics partners like GIG, DHL, and others depending on your location.
• Delivery Fees: Calculated at checkout based on your location and package weight.

 

🌍 International Shipping

• Processing Time: 1–2 business days after payment confirmation.
• Delivery Time: 5–12 business days (depending on destination and customs)
• Shipping Fees: Displayed at checkout. Rates vary by country and weight.
• Customs & Duties: International customers are responsible for any applicable customs fees, taxes, or import duties upon delivery.

 

🚫 Delivery Delays

ROCC is not liable for delays caused by:

• Incomplete or incorrect addresses
• Customs clearance in your country
• Natural events or carrier-related issues (e.g. public holidays, strikes)

If you’re experiencing a delay, contact us and we’ll assist promptly.

 

📦 Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your delivery in real time.

 

🧾 Order Issues

If your package arrives damaged or goes missing:

• Contact us within 48 hours of delivery
• Send your order number and a photo (if applicable) to: roccofficial@aol.com

 

💬 Contact Us

For all shipping inquiries, reach us at:

📧 support@roccwears.com

📱 Instagram DM: @rocc