FAQs
Welcome to the ROCC help center. Below are some of the most common questions we get.
ORDERS & SHIPPING
- Orders within Nigeria typically arrive in 5–12 business days.
- International shipping takes 5–14 business days, depending on location and customs.
- We’ll send you a tracking link as soon as your order ships.
- Local and international shipping fees are calculated at checkout based on your location and order weight.
- Once an order is placed, we begin processing immediately. If you need to make changes, email us at roccofficial@aol.com within 12 hours of placing your order.
Yes, we ship globally. Customs fees or import duties (if any) are the responsibility of the customer.
RETURNS & EXCHANGES
- Yes. We accept returns within 14 days of delivery. Items must be unworn, in original packaging, and with all tags intact.
- Email us at support@roccwears.com with your order number and reason for return. We’ll guide you through the steps.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
PRODUCT & FIT
- Each product page includes a detailed size guide. If you’re unsure, contact us and we’ll help recommend the best fit based on your measurements.
- Yes. Most ROCC pieces are designed to be unisex unless stated otherwise. Fit may vary slightly depending on the cut.
- Some items are limited edition and will not restock. Others may return based on demand. Follow us on Instagram [@weroccfashion] to stay updated on drops and restocks.
PAYMENTS & SECURITY
We accept:
• Debit/Credit Cards (Visa, Mastercard)
• Flutterwave
• Apple Pay / Google Pay (where available)
- Absolutely. Our website uses SSL encryption and all payments are processed securely by trusted gateways. Your information is safe with us.
CONTACT & SUPPORT
- Email us at roccofficial@aol.com
- We aim to respond within 24–48 hours during business days.
- ROCC is headquartered in Lagos, Nigeria.